FAQs

Most orders arrive within 1–5 working days. Larger or specialist items may take a little longer — we’ll always keep you updated once your order has been dispatched.

Of course. You have up to 14 days from delivery to request a return, provided the item is unused and in its original packaging.

Our team can often source items beyond what’s listed online. Just get in touch with your request either by our whatsapp help chat or email us and we’ll do our best to help.

Yes. Our team can advise on how different ranges work together to create a cohesive design. Whether you’re refreshing a single room or planning a full renovation, we can help you achieve balance and harmony in your space.

If you’re based in Birmingham or the wider West Midlands, we can often arrange a same-day or next-day click & collect service. Simply contact us via WhatsApp or email at sales@homerangedirect.com, and our team will confirm the fastest option available for you.

Yes, if your order hasn’t been dispatched yet, we may be able to amend it. Contact us as soon as possible and we’ll confirm what can be adjusted.

Absolutely. As soon as your purchase is complete, you’ll receive a confirmation email with all the details of your order.

Once your order has been dispatched, we’ll send you tracking details by email so you can follow your delivery every step of the way.

We accept all major credit and debit cards, as well as secure online payment options. Full details are shown at checkout.

In the rare event an item is unavailable, we’ll notify you straight away. You’ll be offered the choice of waiting for restock, selecting an alternative, or receiving a full refund.

Yes. Our checkout is powered by Shopify Payments and protected with SSL encryption, ensuring your details are secure at all times.

Yes, we partner with Klarna to provide flexible payment options. At checkout you’ll see whether you’re eligible for instalments or pay-later plans.

Payment is processed at the time of checkout. For Klarna or other finance providers, the terms will depend on the option you select.

Yes. We work with trade professionals and can provide invoices for business purchases.