At HomeRangeDirect, your privacy is our priority. We value the trust you place in us when shopping for your home, and we’re committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website or make a purchase with us.
1. Information We Collect
We may collect the following information when you use our website, place an order, or contact us:
-
Personal details (name, billing/delivery address, phone number, email).
-
Order details (products purchased, payment details processed securely via our payment provider).
-
Technical information (IP address, browser type, device, cookies, site usage data).
2. How We Use Your Information
We use your information to:
-
Process and deliver your orders.
-
Provide customer support.
-
Manage payments and prevent fraud.
-
Improve our website, services, and marketing.
-
Send service emails (order confirmations, shipping updates, returns info).
-
Send promotional emails if you have opted in (you can unsubscribe anytime).
3. Sharing Your Information
We only share data with trusted third parties when necessary to run our business, such as:
-
Payment processors (for secure transactions).
-
Couriers and delivery partners.
-
IT and website service providers.
-
Analytics and advertising platforms.
We never sell your personal information to third parties.
4. Data Storage & Retention
We keep order records for 6 years to meet tax and accounting requirements.
Marketing data is retained until you unsubscribe or request deletion.
We use secure systems and technical measures to protect your data from loss, misuse, or unauthorised access.
5. Your Rights (UK GDPR)
You have the right to:
-
Access the data we hold about you.
-
Request correction or deletion of your data.
-
Restrict or object to certain processing.
-
Request a copy of your data in a portable format.
-
Withdraw consent for marketing at any time.
To exercise your rights, contact us at sales@homerangedirect.co.uk.
6. Cookies
Our website uses cookies to improve functionality, analyse traffic, and personalise content.
You can manage or block cookies through your browser settings.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of third-party websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we handle your data or in legal requirements. The latest version will always be available on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
HomeRangeDirect
Email: sales@homerangedirect.co.uk
Registered Office / Trading Address: First Floor, 381-385 Tyburn Road Birmingham, B24 8HJ
United Kingdom
